If your question is not listed here, please contact us!
What is your return policy?
For vendor orders, we accept warranty returns. Product returns are not accepted unless the product is found to be faulty. If a vendor would like to return a product, consideration could be made in special circumstances. A restocking fee would apply.
Do you ship oversees and to P.O. boxes?
Yes, we do ship oversees and to P.O. boxes. For vendors wishing to place product orders, we suggest you look for a distributor in your home country or contact Didymos Germany.
How long will it take for my order to ship?
We keep many items in stock and aim to ship within a couple of days of receipt of order. Standard stock items are sizes 5-7, along with other items from the regular line. We receive shipments regularly and frequently from Germany so if an item is out of stock, we should be able to receive it here with two weeks.